Table of Content

1. Service Overview
1.1. Market Definition
1.2. Scope of the Market
1.2.1. Markets Covered
1.2.2. Years Considered for Study
1.2.3. Key Market Segmentations
2. Research Methodology
2.1. Objective of the Study
2.2. Baseline Methodology
2.3. Formulation of the Scope
2.4. Assumptions and Limitations
2.5. Sources of Research
2.5.1. Secondary Research
2.5.2. Primary Research
2.6. Approach for the Market Study
2.6.1. The Bottom-Up Approach
2.6.2. The Top-Down Approach
2.7. Methodology Followed for Calculation of Market Size & Market Shares
2.8. Forecasting Methodology
2.8.1. Data Triangulation & Validation
3. Executive Summary
4. Voice of Customer
5. Global Customer Journey Analytics Market Overview
6. Global Customer Journey Analytics Market Outlook
6.1. Market Size & Forecast
6.1.1. By Value
6.2. Market Share & Forecast
6.2.1. By Component (Solutions, Services)
6.2.2. By Application (Customer Segmentation and Targeting, Customer Behavioral Analysis, Customer Churn Analysis, Brand Management, Campaign Management, Product Management, and Others)
6.2.3. By Touchpoint (Web, Social Media, Mobile, Email, Branch/Store, Call Center, and Others)
6.2.4. By Industry Vertical (BFSI, IT & Telecommunications, Retail & E-Commerce, Healthcare, Media & Entertainment, Travel & Hospitality, and Others)
6.2.5. By Region
6.3. By Company (2022)
6.4. Market Map
7. North America Customer Journey Analytics Market Outlook
7.1. Market Size & Forecast
7.1.1. By Value
7.2. Market Share & Forecast
7.2.1. By Component
7.2.2. By Application
7.2.3. By Touchpoint
7.2.4. By Industry Vertical
7.2.5. By Country
7.3. North America: Country Analysis
7.3.1. United States Customer Journey Analytics Market Outlook
7.3.1.1. Market Size & Forecast
7.3.1.1.1. By Value
7.3.1.2. Market Share & Forecast
7.3.1.2.1. By Component
7.3.1.2.2. By Application
7.3.1.2.3. By Touchpoint
7.3.1.2.4. By Industry Vertical
7.3.2. Canada Customer Journey Analytics Market Outlook
7.3.2.1. Market Size & Forecast
7.3.2.1.1. By Value
7.3.2.2. Market Share & Forecast
7.3.2.2.1. By Component
7.3.2.2.2. By Application
7.3.2.2.3. By Touchpoint
7.3.2.2.4. By Industry Vertical
7.3.3. Mexico Customer Journey Analytics Market Outlook
7.3.3.1. Market Size & Forecast
7.3.3.1.1. By Value
7.3.3.2. Market Share & Forecast
7.3.3.2.1. By Component
7.3.3.2.2. By Application
7.3.3.2.3. By Touchpoint
7.3.3.2.4. By Industry Vertical
8. Europe Customer Journey Analytics Market Outlook
8.1. Market Size & Forecast
8.1.1. By Value
8.2. Market Share & Forecast
8.2.1. By Component
8.2.2. By Application
8.2.3. By Touchpoint
8.2.4. By Industry Vertical
8.2.5. By Country
8.3. Europe: Country Analysis
8.3.1. Germany Customer Journey Analytics Market Outlook
8.3.1.1. Market Size & Forecast
8.3.1.1.1. By Value
8.3.1.2. Market Share & Forecast
8.3.1.2.1. By Component
8.3.1.2.2. By Application
8.3.1.2.3. By Touchpoint
8.3.1.2.4. By Industry Vertical
8.3.2. United Kingdom Customer Journey Analytics Market Outlook
8.3.2.1. Market Size & Forecast
8.3.2.1.1. By Value
8.3.2.2. Market Share & Forecast
8.3.2.2.1. By Component
8.3.2.2.2. By Application
8.3.2.2.3. By Touchpoint
8.3.2.2.4. By Industry Vertical
8.3.3. Italy Customer Journey Analytics Market Outlook
8.3.3.1. Market Size & Forecast
8.3.3.1.1. By Value
8.3.3.2. Market Share & Forecasty
8.3.3.2.1. By Component
8.3.3.2.2. By Application
8.3.3.2.3. By Touchpoint
8.3.3.2.4. By Industry Vertical
8.3.4. France Customer Journey Analytics Market Outlook
8.3.4.1. Market Size & Forecast
8.3.4.1.1. By Value
8.3.4.2. Market Share & Forecast
8.3.4.2.1. By Component
8.3.4.2.2. By Application
8.3.4.2.3. By Touchpoint
8.3.4.2.4. By Industry Vertical
8.3.5. Spain Customer Journey Analytics Market Outlook
8.3.5.1. Market Size & Forecast
8.3.5.1.1. By Value
8.3.5.2. Market Share & Forecast
8.3.5.2.1. By Component
8.3.5.2.2. By Application
8.3.5.2.3. By Touchpoint
8.3.5.2.4. By Industry Vertical
9. Asia-Pacific Customer Journey Analytics Market Outlook
9.1. Market Size & Forecast
9.1.1. By Value
9.2. Market Share & Forecast
9.2.1. By Component
9.2.2. By Application
9.2.3. By Touchpoint
9.2.4. By Industry Vertical
9.2.5. By Country
9.3. Asia-Pacific: Country Analysis
9.3.1. China Customer Journey Analytics Market Outlook
9.3.1.1. Market Size & Forecast
9.3.1.1.1. By Value
9.3.1.2. Market Share & Forecast
9.3.1.2.1. By Component
9.3.1.2.2. By Application
9.3.1.2.3. By Touchpoint
9.3.1.2.4. By Industry Vertical
9.3.2. India Customer Journey Analytics Market Outlook
9.3.2.1. Market Size & Forecast
9.3.2.1.1. By Value
9.3.2.2. Market Share & Forecast
9.3.2.2.1. By Component
9.3.2.2.2. By Application
9.3.2.2.3. By Touchpoint
9.3.2.2.4. By Industry Vertical
9.3.3. Japan Customer Journey Analytics Market Outlook
9.3.3.1. Market Size & Forecast
9.3.3.1.1. By Value
9.3.3.2. Market Share & Forecast
9.3.3.2.1. By Component
9.3.3.2.2. By Application
9.3.3.2.3. By Touchpoint
9.3.3.2.4. By Industry Vertical
9.3.4. South Korea Customer Journey Analytics Market Outlook
9.3.4.1. Market Size & Forecast
9.3.4.1.1. By Value
9.3.4.2. Market Share & Forecast
9.3.4.2.1. By Component
9.3.4.2.2. By Application
9.3.4.2.3. By Touchpoint
9.3.4.2.4. By Industry Vertical
9.3.5. Australia Customer Journey Analytics Market Outlook
9.3.5.1. Market Size & Forecast
9.3.5.1.1. By Value
9.3.5.2. Market Share & Forecast
9.3.5.2.1. By Component
9.3.5.2.2. By Application
9.3.5.2.3. By Touchpoint
9.3.5.2.4. By Industry Vertical
10. South America Customer Journey Analytics Market Outlook
10.1. Market Size & Forecast
10.1.1. By Value
10.2. Market Share & Forecast
10.2.1. By Component
10.2.2. By Application
10.2.3. By Touchpoint
10.2.4. By Industry Vertical
10.2.5. By Country
10.3. South America: Country Analysis
10.3.1. Brazil Customer Journey Analytics Market Outlook
10.3.1.1. Market Size & Forecast
10.3.1.1.1. By Value
10.3.1.2. Market Share & Forecast
10.3.1.2.1. By Component
10.3.1.2.2. By Application
10.3.1.2.3. By Touchpoint
10.3.1.2.4. By Industry Vertical
10.3.2. Argentina Customer Journey Analytics Market Outlook
10.3.2.1. Market Size & Forecast
10.3.2.1.1. By Value
10.3.2.2. Market Share & Forecast
10.3.2.2.1. By Component
10.3.2.2.2. By Application
10.3.2.2.3. By Touchpoint
10.3.2.2.4. By Industry Vertical
10.3.3. Colombia Customer Journey Analytics Market Outlook
10.3.3.1. Market Size & Forecast
10.3.3.1.1. By Value
10.3.3.2. Market Share & Forecast
10.3.3.2.1. By Component
10.3.3.2.2. By Application
10.3.3.2.3. By Touchpoint
10.3.3.2.4. By Industry Vertical
11. Middle East and Africa Customer Journey Analytics Market Outlook
11.1. Market Size & Forecast
11.1.1. By Value
11.2. Market Share & Forecast
11.2.1. By Component
11.2.2. By Application
11.2.3. By Touchpoint
11.2.4. By Industry Vertical
11.2.5. By Country
11.3. MEA: Country Analysis
11.3.1. South Africa Customer Journey Analytics Market Outlook
11.3.1.1. Market Size & Forecast
11.3.1.1.1. By Value
11.3.1.2. Market Share & Forecast
11.3.1.2.1. By Component
11.3.1.2.2. By Application
11.3.1.2.3. By Touchpoint
11.3.1.2.4. By Industry Vertical
11.3.2. Saudi Arabia Customer Journey Analytics Market Outlook
11.3.2.1. Market Size & Forecast
11.3.2.1.1. By Value
11.3.2.2. Market Share & Forecast
11.3.2.2.1. By Component
11.3.2.2.2. By Application
11.3.2.2.3. By Touchpoint
11.3.2.2.4. By Industry Vertical
11.3.3. UAE Customer Journey Analytics Market Outlook
11.3.3.1. Market Size & Forecast
11.3.3.1.1. By Value
11.3.3.2. Market Share & Forecast
11.3.3.2.1. By Component
11.3.3.2.2. By Application
11.3.3.2.3. By Touchpoint
11.3.3.2.4. By Industry Vertical
11.3.4. Kuwait Customer Journey Analytics Market Outlook
11.3.4.1. Market Size & Forecast
11.3.4.1.1. By Value
11.3.4.2. Market Share & Forecast
11.3.4.2.1. By Component
11.3.4.2.2. By Application
11.3.4.2.3. By Touchpoint
11.3.4.2.4. By Industry Vertical
11.3.5. Turkey Customer Journey Analytics Market Outlook
11.3.5.1. Market Size & Forecast
11.3.5.1.1. By Value
11.3.5.2. Market Share & Forecast
11.3.5.2.1. By Component
11.3.5.2.2. By Application
11.3.5.2.3. By Touchpoint
11.3.5.2.4. By Industry Vertical
11.3.6. Egypt Customer Journey Analytics Market Outlook
11.3.6.1. Market Size & Forecast
11.3.6.1.1. By Value
11.3.6.2. Market Share & Forecast
11.3.6.2.1. By Component
11.3.6.2.2. By Application
11.3.6.2.3. By Touchpoint
11.3.6.2.4. By Industry Vertical
12. Market Dynamics
12.1. Drivers
12.2. Challenges
13. Market Trends & Developments
14. Company Profiles
14.1. Adobe Inc.
14.1.1. Business Overview
14.1.2. Key Revenue and Financials
14.1.3. Recent Developments
14.1.4. Key Personnel/Key Contact Person
14.1.5. Key Product/Application Offered
14.2. Salesforce Inc
14.2.1. Business Overview
14.2.2. Key Revenue and Financials
14.2.3. Recent Developments
14.2.4. Key Personnel/Key Contact Person
14.2.5. Key Product/Application Offered
14.3. Oracle Corporation
14.3.1. Business Overview
14.3.2. Key Revenue and Financials
14.3.3. Recent Developments
14.3.4. Key Personnel/Key Contact Person
14.3.5. Key Product/Application Offered
14.4. Samsung Electronics Co., Ltd.
14.4.1. Business Overview
14.4.2. Key Revenue and Financials
14.4.3. Recent Developments
14.4.4. Key Personnel/Key Contact Person
14.4.5. Key Product/Application Offered
14.5. NICE Ltd.
14.5.1. Business Overview
14.5.2. Key Revenue and Financials
14.5.3. Recent Developments
14.5.4. Key Personnel/Key Contact Person
14.5.5. Key Product/Application Offered
14.6. Genesys Cloud
14.6.1. Business Overview
14.6.2. Key Revenue and Financials
14.6.3. Recent Developments
14.6.4. Key Personnel/Key Contact Person
14.6.5. Key Product/Application Offered
14.7. Verint Systems Inc.
14.7.1. Business Overview
14.7.2. Key Revenue and Financials
14.7.3. Recent Developments
14.7.4. Key Personnel/Key Contact Person
14.7.5. Key Product/Application Offered
14.8. IBM Corporation.
14.8.1. Business Overview
14.8.2. Key Revenue and Financials
14.8.3. Recent Developments
14.8.4. Key Personnel/Key Contact Person
14.8.5. Key Product/Application Offered
14.9. Qualtrics International Inc.
14.9.1. Business Overview
14.9.2. Key Revenue and Financials
14.9.3. Recent Developments
14.9.4. Key Personnel/Key Contact Person
14.9.5. Key Product/Application Offered
14.10. Microsoft Corporation
14.10.1. Business Overview
14.10.2. Key Revenue and Financials
14.10.3. Recent Developments
14.10.4. Key Personnel/Key Contact Person
14.10.5. Key Product/Application Offered
15. Strategic Recommendations
16. About Us & Disclaimer